FAQ

How do I sign in as an existing customer?

 Once an item has been place into your shopping cart, you will be directed to the sign in page before proceeding to check out.

What are the delivery options and charges?

 Here is the delivery tariff we provide:

Type

Service/ Working Days

Price/£ 

1st Class

1 - 2

5

Standard

2 - 3

4

Economy

3 - 4

2

Any single transaction above £100 to the UK mainland will be qualified for FREE delivery!

Is my credit card information secure?

 We do not store any credit card information as they are passed securely to our payment gateway to perform an instant transaction.

How do I leave feedback on your products?

 You can leave product feedback on every individual product page under "Feedback". For any other feedback, please contact us.

Do I need a Paypal account to make a purchase?

 No. Signing up for a PayPal account is optional for new buyers. You can complete the payments first, and then decide whether to save your information in a PayPal account for future purchases. The checkout is very convenient and this is how it works:

  1. You enter your name and shipping address.

  2. You will then be prompted for your credit card, email address, and phone number.

  3. (Optional) After reviewing your information, you may choose to save your information by creating a PayPal account to make future transactions even quicker and easier.

How do I check if my order is gone through?

 Once an order has been placed, a confirmation email will be sent to you within an hour containing an order number with all the important details. Please ensure that this message has not been blocked by a spam filter on your computer.

Is my order dispatched?

Once an order has been dispatched, a confirmation email will be sent to you within an hour containing an order number with all the important details. Please ensure that this message has not been blocked by a spam filter on your computer.

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